EFFECTIVE DATE: JULY 16, 2026
Privacy Policy
Batesville Appliance Services | 35 Weaver Chapel Rd, Batesville, AR 72501 | (870) 384-5491 | [email protected]
POLICY SECTION 01
Who We Are
Batesville Appliance Services ("we," "us," "our") repairs home appliances, restaurant and commercial equipment, and refrigeration for customers in Batesville, Cave City, and the surrounding Arkansas communities.
This policy explains, in plain language, what information we collect,
and how we use it.
Information We Collect & How We Use It
Information We Collect
- Information you give us through our website form: your name, phone number, town, the type and brand of appliance, a description of the problem, and your preferred day for a visit.
- Information you give us when you call or text: your name, phone number, and the details of your service request. Calls to our service line may be answered by an automated phone assistant and may be recorded or summarized so we can serve you accurately.
- Appointment information when you book a time on our online calendar.
- Payment information is processed by our payment provider (such as Square). We do not store your full card number on our systems.
- If your repair comes to us through a warranty company or dispatcher (for example, a manufacturer or home warranty plan), we receive the job information they send us.
How We Use Your Information
- To schedule, perform, and follow up on your repair.
- To contact you about your appointment, including confirmations, reminders, and updates.
- To send invoices and process payments.
- To file warranty claims and communicate with warranty companies when your repair is covered by a warranty program.
- To ask, after a completed job, whether you would like to leave a review. Doing so is always your choice.
Sharing & Text Messaging
Text Messaging (SMS)
If you provide your phone number and agree to receive text messages, we may text you about your service request: appointment confirmations, reminders, updates, and invoices. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
How We Share Information
We do not sell or rent your personal information. We share it only as needed to do the work: with our scheduling and business software providers, with our payment processor, and with the warranty company or dispatcher connected to your specific repair. These providers may only use your information to provide their services to us.
Governance & Your Rights
Keeping and Protecting Your Information
We keep service records as long as reasonably needed for business, warranty, and tax purposes. We use reputable software providers and take reasonable steps to protect your information, though no system can be guaranteed perfectly secure.
Children
Our website and services are intended for adults. We do not knowingly collect information from children under 13.
Your Choices
You may ask us at any time what information we have about you, ask us to correct it, or ask us to delete it where the law allows.
Changes to This Policy
If we change this policy, we will post the updated version on our website with a new effective date.
Contact Details
Call, text, or email us using the contact information above.
Batesville Appliance Services
35 Weaver Chapel Rd
Batesville, AR 72501
Phone: (870) 384-5491
Email: [email protected]
Batesville Appliance Services
35 Weaver Chapel Rd, Batesville, AR 72501 | (870) 384-5491 | [email protected]